FAQs

Yes! We ship to every corner of India.
Standard delivery takes 5-7 working days depending on your location.

Once your order is dispatched you will receive a tracking link via email and SMS.

•   Standard : delivery: 5-7 working days

•   Metro : cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai): 3-5 working days

•   Remote : locations: 7-10 working days

Address changes
can be made within 12 hours of placing your order.

Please WhatsApp
us immediately at +91 9217949994 and we will do our best to help.

Once the order is
dispatched we are unable to change the address.

If your package is delayed, please check the tracking information for updates. If it's lost or hasn't arrived within the estimated timeframe, contact our customer support team, and we’ll assist you in resolving the issue.

All Vaidevi sales are final. We do not offer returns or refunds under any circumstances including change of mind or major colour variation from screen display.

We offer exchanges only in the case of a damaged product received.

To claim an exchange you must share an unboxing video showing the damage within 24 hours of delivery. No video = no exchange claim accepted.

Return shipping costs may vary depending on the reason for the return. If the return is due to a defect or our error, we will cover the shipping costs. Otherwise, the customer may be responsible for return shipping fees.

We are so sorry if this happens. Please follow these steps:
• Do not panic.
• E-Mail your unboxing video to info@vaidevi.com within 24 hours of receiving the order.
• Our team will review within 24-48 hours and confirm your exchange.

This is why we always recommend recording your unboxing video - it is your protection and ours.

We pack every order with great care but damage can occasionally happen in transit.
An unboxing video is the only way we can verify a damage claim and process your exchange quickly. It protects you as the buyer and helps us serve you better.

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

We process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. Once an order has shipped, modifications may not be possible.

After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to check the status of your order.

If you receive an incorrect or damaged item, please contact our support team immediately. We will arrange for a replacement or refund and cover any return shipping costs if necessary.

Yes. Every Vaidevi piece arrives in a luxurious jewellery box - beautifully packaged
and completely gift-ready straight out of the box. No additional gift wrapping needed.

Yes we do. We offer special pricing for bulk orders for corporate gifting, wedding favours and employee appreciation gifts.
Contact us at info@vaidevi.com to discuss your requirements.

Absolutely. Our website uses SSL encryption and our payments are processed through Razorpay - one of India's most trusted and secure payment gateways.We do not store your card details.

We accept all major payment methods:
• UPI (GPay, PhonePe, Paytm)
• Credit and Debit cards (Visa, Mastercard, RuPay)
• Net Banking
• Cash on Delivery (select locations)

Yes, COD is available on select pin codes across India.
You will see the COD option at checkout if it is available for your location.

Yes! Enter your discount code at the checkout page in the 'Discount Code' field before completing payment. Only one code can be applied per order.